We answer Monday to Friday, 8am–5pm Central. Outside those hours, anything that stops a crew working gets picked up first.
Are you a homeowner?
If you hired a tree company and you are asking about your job, your quote, your bill, or a refund — please contact that company directly. Their name and phone number are on the estimate or invoice they sent you, and on your card statement.
IndustU makes the software those companies use. We do not schedule work, set prices, take payments on their behalf, or have the authority to refund one. They do.
If you cannot reach the company at all, email us and we will do what we can to put you in touch.
If you use Tree 360
Email us with:
- Your company name
- What you were trying to do, and what happened instead
- The job number, if it is about one job
- Whether it is happening on a phone, a tablet or a computer
A screenshot is worth a paragraph. If something looks wrong right after an update, try closing the app completely and opening it again first — the app stores itself on the device so it keeps working without signal, and occasionally it holds an old copy a little too long.
Billing and your account
For invoices, plan changes, adding or removing seats, or cancelling, email support@industu.com. Cancellation and refund terms are in the Terms of Service.
Card payments
Payments your customers make by card settle into your own Stripe account, on your own payout schedule. Refunds and disputes are handled from your own Stripe dashboard, and Stripe can help you directly with anything about a specific charge.
If card payments stop working, or an account looks like it cannot pay out, email us — that is usually something we can see and explain quickly.
Security
If you believe you have found a security problem, email support@industu.com with "security" in the subject line. Please tell us before telling anyone else, and we will not pursue anyone who reports something in good faith.